Webinar: 20 May, 18:30 UK
Accountability and a Just Culture:
How to really learn when things go wrong
The presentation will last 60mins with 30mins Q&A afterwards. The presentation will look at how mistakes happen, the concept of 'fair', what is a Just Culture, what the difference is between forward-looking and backwards-looking accountability, what the difference is between retributive and restorative Just Culture, and what you can do personally to create a more Just environment to allow real learning to happen.
Just Culture resources below
Access the 90-min recording
Accountability and a Just Culture in Diving
A Just Culture is the opposite of a blame culture. Note that a Just Culture is not the same as a no-blame culture but is a culture where individuals are accountable for their wilful misconduct or gross negligence. Remembering that our own behaviours (and associated errors) are heavily influenced by the environment, the goals and targets we have, and the conflicts we are constantly managing.
Where a Just Culture is present, discipline is linked to behaviour, rather than harm, thereby reducing the impact of outcome bias.
Just Culture Resources
Diving
Gareth Lock (2017). To Err is Human. Shearwater Blog
Diving
Gareth Lock (2016). Just Culture: Why it is essential that we stop judging & blaming and start looking at the context if we are to improve diving safety. TDI/SDI Blog
Diving
Gareth Lock (2014). Just Culture in Diving. X-Ray Magazine.
General
Dekker, S. W. A. (2003). When human error becomes a crime. Human Factors and Aerospace Safety
General
Dekker, S. W. A. (2009). Prosecuting professional mistake: Secondary victimization and a research agenda for criminology.
General
Dekker, S. W. A. (2009). Just Culture: Who draws the line?
Healthcare
David Marx (2001) Patient Safety and the “Just Culture”: A Primer for Health Care Executives
Aviation
GAIN (2004). A Roadmap to a Just Culture: Enhancing the safety environment.
Healthcare
NHS England (2019). A Just Culture Guide.
