About Us

 
Human in the System is a training and coaching consultancy specialising in developing and unlocking the latent high performance that resides within everyone. This is acheived through an understanding of the role of human factors and the impact this has on performance, risk and safety. We take a holistic, system-based view of the problem rather than just trying to resolve things at the sharp-end. The reason for this is because there is considerable research to show that if consistent errors or problems are happening at the individual level, then there are failures at the supervisory or organisational levels that need to be addressed

Who leads Human in the System?

Gareth Lock is a retired Royal Air Force senior officer Navigator of 25 years, who was both a senior supervisor and a tactical flight instructor on an operational C-130 flying squadron. He has a MSc in Aerospace Systems from Kingston (RAF Aerosystems Course No 37) and spent the last 5 years in the RAF as a Requirements Manager for Defensive Aids Systems working across all levels of industry, reseach and the military from front-line user to very senior officers, both in the UK and in the US.  

Shortly after leaving the RAF in 2014, he delivered eight months of Well Operations Crew Resource Management (WOCRM) training and coaching to oil workers in an offshore environment, the results of which were presented by Gareth and Phil Smith (Managing Director of Critical Team Performance) at the oil and gas industry's international (IADC Human Factors) conference in Houston. In June 2015, Gareth completed the TOP-SET three-day Senior Investigator root cause analysis course, considered an industry standard in Oil & Gas, heavy industry, and rail incident and accident investigation.

In 2012, Gareth started his PhD, examining the role of human factors in scuba diving incidents. He is published in a number of magazines and journals, has presented at nine international diving conferences on Human Factors in diving, and manages the Diving Incident and Safety Management System incident database.

In terms of diving experience, Gareth is an Open Circuit advanced trimix diver (Technical Diver Level 2 with Global Underwater Explorers) and normoxic trimix CCR diver (JJ-CCR with TDI) with around 800 dives over 12 years of diving. He is also an accomplished underwater photographer with a deep interest in cold, green water wreck diving.

He was recently appointed Global Underwater Explorer's Director for Risk Management, responsible for developing the performance of instructors and instrcutor trainers and building a Just Culture within this learning-cultured organisation.

Finally, Gareth is currently undertaking training with John Parr to be certified as a trainer in the Process Communciation Model (PCM), a tool used for more than 20 years by NASA as part of their astronaut selection programme. This model has identified predictable outcomes for different types within personalities* when they encounter distress - this means that by recognising these signs in non-stress behaviour we can predict what individuals are likely to do when under distress. It also provides the means by which we can bring individuals back into a stress-free zone. 

*these are not personality types - everyone has these six types within them, one is the one they were born with (base) and the other in which they shows signs of eustress or distress (phase).

Where are you based?

We are based in Wiltshire, UK and are committed to developing high performing teams through training, coaching and mentoring programmes under the banner of the Human Factors Academy. These programmes are delivered in both online and face-to-face methods but all have coaching follow-up, something which is unique in this sector. Human in the System have delivered training across a number of domains including the Oil and Gas sector, the medical sector and the recreational and commercial diving sectors.

Human in the System’s staff and advisors are highly qualified and have extensive experience in risk management, military air operations, human factors, safety culture & safety leadership development, training design & delivery and delivering research outputs.

Human in the System has worked with organisations from the UK, USA, the Netherlands and the UAE in developing and delivering high quality products and outputs, enabling high performing teams to take opportunities considered too risky for others.

If you would like to know more about how Human in the System can help you or your organisation, please contact us at [email protected]