A few days ago a post was made on Facebook outlining the process by which a PADI student or professional could raise a QA claim against a professional or facility. One of the comments written below was 'Snitch!' This frustrated me because my perception based on 26 years in the RAF is that if standards are not being adhered to, then something needs to be said to bring those involved back up to what is expected. The reason is that the standards are there for the safety and performance of all involved. Of course, deviations occurred while I was serving, we made mistakes and undertook at-risk behaviours - we were human after all! Most of the time they were debriefed to find out not just why they happened, but also because innovation can only exist when deviation happens and if that deviation has led to an innovation, then let's learn from it and make what we have better. Feedback worked because, fundamentally, it was normal and expected. Aircrew were used to giving and receiving...
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