Searched: "just culture"
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In a few of the other Dummies blogs, I mentioned Psychological Safety. What exactly is this and how can we develop it? Psychological safety exists when a team can speak up about problems they’re having, knowing that they will be listened to and respected for speaking up, not shouted at or ignore...
The purpose of any accident or incident investigation should be focused on learning and not blame or punishment as the two are pretty much mutually exclusive: the narratives you use to determine how and why it made sense to do what you did, can also be used as evidence of a breach of standards, p...
It’s easy to think that unless you’re a dive guide or instructor that leadership doesn’t apply to you but that’s not true, everyone is a leader at some point. A leader is someone who understands why everyone is there, can communicate it in a clear manner so that others understand it to, and then ...
I think most people would recognise the value of a debrief when it comes to learning and improving. The difficulty is making them work, and this difficulty exists on multiple levels. The giver needs to understand how to frame the message and ensure it is both ‘caring and challenging’ (Kim Scott, ...
What does accountability mean to you? In many cases, it is finding someone who is liable for a specific action, to ensure that a task is satisfactorily done, someone to point the finger at and say “Why did this just happen? Fix it”. However, is accountability what we really want if we want to le...
This is the transcript of a radio conversation of a US naval ship with Canadian authorities off the coast of Newfoundland. Americans: Please divert your course 15 degrees to the North to avoid a collision. Canadians: Recommend you divert YOUR course 15 degrees to the South to avoid a collision....
I was talking to a friend the other day about a liveaboard she’d been on in a high current area. She’s an instructor and a tech diver, and I would consider her to be a fairly strong and capable diver. She was telling me about the currents they’d encountered and wow, they sounded intense. She ment...
A Just Culture is probably one of the most misunderstood concepts in Human Factors. In this blog, I’m going to explain what we mean by it and why it’s so important to have to allow learning to happen. What do we mean by Culture? According to the dictionary, culture is “the ideas, customs, and s...
The problem we have when we call something going wrong ‘human error’ is that it is a bucket that we can throw everything we think is wrong into, but the term doesn’t help us learn. Sure, the diver, the instructor, the skipper, or the dive centre manager did something that ended up not going as th...
Recently multiple people have sent me the story of Abraham Wald and the World War II bombers. This story described how during World War II analysts worked on improving the protection and survivability of bombers by determining the best location to place additional armour. Despite significant anal...
